We build, secure and operate AI so your business doesn't have to.

Most organisations know they need AI. Few have the team to build it, secure it and keep it compliant. LAPI covers the full stack: cybersecurity, infrastructure, data pipelines, custom development and autonomous agents. Built to the standards that serious buyers actually verify.

AI visualization
Capabilities

Six practices. One team that knows how they connect.

AI is a stack: models, data, infrastructure, security, integration. The gaps between layers are where projects fail. We cover the full stack so nothing falls through, from proof of concept to production to continuous operation.

AI Cybersecurity

Threat detection, adversarial robustness testing, prompt injection defence and compliance monitoring. We protect the model layer, not just the network perimeter. Continuous, not periodic.

AI Infrastructure

GPU-optimised environments for model serving, fine-tuning and inference. Cloud, on-premise or hybrid. Managed so your team ships capabilities, not Kubernetes manifests.

AI Data

Pipelines, ETL, warehousing and knowledge graphs built for the models that consume them. We resolve data silos and establish the governed substrate that accurate predictions require.

AI Development

Custom model training, fine-tuning, RAG architectures and application development. From prototype to production, with the engineering to keep it there and the monitoring to know when it drifts.

AI Agents

Autonomous agents that handle real business workflows: answering calls, booking appointments, updating records, following up. Every action is a structured tool call with an audit trail.

AI Integration

Connect AI into the systems you already run: EHR, PMS, ERP, CRM, telephony. Secure, decoupled integration patterns that overlay intelligence without a rip-and-replace.

Flagship

Autonomous front-office operations. For any business that lives on the phone.

The average dental office misses 30% of inbound calls. Each one is $200 to $500 in lost production. A law firm's potential client calls once. If no one answers, they call the next firm. Our agents answer every call, qualify every lead, book every appointment, update every record, and do it at 2 AM the same as 2 PM.

Inbound call handling

Natural voice AI answers on the first ring. Understands context, navigates scheduling, insurance verification, intake forms and emergency routing. Escalates to a human only when it should.

Outbound campaigns

Appointment confirmations, recall reminders, post-visit follow-ups, collection sequences. Runs the list on schedule, logs every outcome with a full audit trail, flags what needs a person.

System-of-record sync

Books, reschedules and cancels directly in your practice management or CRM system. Bidirectional read and write. No clipboard, no callback, no double-entry. The calendar is always current.

Structured tool invocation

The agent doesn't just talk. It acts. Verifies insurance eligibility, pulls patient history, sends forms, triggers workflows. Each action is a typed, access-controlled tool call, not unstructured LLM output.

See it in your operation
Industries

Domain-specific, not horizontal.

Generic AI fails in regulated industries because it lacks the semantic understanding of domain-specific constraints. We build agents trained on your procedures, connected to your systems, operating within your compliance requirements.

Healthcare & dental

Patient calls for appointments, refills, referrals and results. Your staff is already behind. Our agents triage every call, handle administrative workflows end to end, and route clinical matters to providers.

  • Integrates with Dentrix, Eaglesoft, Open Dental, Epic, Athena, eClinicalWorks
  • New patient intake, insurance verification, re-care recall, treatment follow-up
  • HIPAA-compliant call recording, transcription and audit logging

Legal services

A potential client calls once. Our agents qualify the lead, collect case details, run conflict checks against your database, and book the consultation before your phone rings a third time.

  • Integrates with Clio, MyCase, PracticePanther and proprietary case management
  • Configurable intake ontology and lead qualification workflows
  • Encrypted client data handling and conflict-of-interest screening

Field services

HVAC, plumbing, electrical, roofing. Your techs are on the job and your dispatcher is on the other line. Our agents book the call, triage priority, dispatch the tech and confirm the ETA with the customer.

  • Integrates with ServiceTitan, Housecall Pro, Jobber and SAP Field Management
  • Emergency call triage with priority-based dispatch heuristics
  • Automated follow-up for estimates, invoicing and review requests

Government & public sector

Constituent services, permit processing, benefits administration and public information requests. High volume, strict compliance, limited staff. Our agents handle the routine so your people handle the exceptions.

  • FedRAMP-ready infrastructure and NIST 800-53 control alignment
  • Section 508 accessible voice and text interfaces
  • Full audit trail with records retention compliance
Governance & compliance

Trust is an engineering requirement, not a sales slide.

Compliance is architecture, not an afterthought. We build it into the deployment pipeline from day one so your systems are auditable, certifiable and ready for scrutiny.

Standard

ISO/IEC 42001

Our delivery aligns with the AI Management System standard. 38 Annex A controls covering AI policy, impact assessment, data governance and the full AI lifecycle. Auditable and certifiable.

Framework

NIST AI RMF

Govern, Map, Measure, Manage. We implement the NIST AI Risk Management Framework natively. Model drift thresholds, bias monitoring, accountability structures and continuous mitigation.

Certification

SOC 2 Type II

Our infrastructure is SOC 2 Type II compliant. Security, availability, processing integrity, confidentiality and privacy controls verified by independent audit, not self-assessed.

Healthcare

HIPAA

Business Associate Agreements, encrypted PHI handling, access controls, audit logging and breach notification procedures. Required for every healthcare deployment we operate.

Federal

FedRAMP ready

Infrastructure and operational controls aligned with FedRAMP Moderate baseline and NIST 800-53 Rev 5. Positioned for Authority to Operate when the engagement requires it.

Security

Zero-trust architecture

Every agent action is access-controlled and typed. No ambient credentials, no implicit trust between components. Role-based access, encrypted channels, verifiable audit trails end to end.

How we work

Accountable for outcomes, not just deliverables.

We don't hand over software and wish you luck. We build, deploy, monitor and improve. You get a working system and a team that keeps it working, with the documentation and audit trail to prove it.

1

Discovery & scoping

We audit your workflows, data sources, compliance requirements and pain points. What gets missed, what takes too long, what your staff hates doing. That becomes the spec, with ROI projections attached.

2

Architecture & integration

We build the system, connect it to your infrastructure, configure security controls, and validate against your compliance framework. Every integration is typed and access-controlled.

3

Shadow deployment

The system goes live alongside your team, processing real data in parallel. We tune accuracy against deterministic thresholds until performance meets the spec. Risk-free validation before full production.

4

Operate & govern

24/7 monitoring for system health, model drift and security anomalies. Weekly performance reports, continuous improvement, and the audit documentation your compliance team needs.

What every engagement includes

  • Dedicated AI system trained on your business
  • Integration with your existing infrastructure
  • Real-time operations dashboard
  • Weekly performance and improvement reports
  • 24/7 monitoring by our operations team
  • Compliance documentation and audit support

Engagement models

Predictable managed-services agreements based on scope, integration complexity and volume. Every engagement starts with a scoping assessment that defines the expected impact before a line of code is written. No per-minute billing, no surprise overages.

  • Business · single-location and SMB deployments
  • Enterprise · multi-site, custom SLA, dedicated ops
  • Government · FedRAMP pathway, ATO support, NIST controls
About

LAPI LLC

We are an AI services firm. We build, host, secure and operate AI systems for organisations that need them to work in production, not to demo well. Our team comes from infrastructure, security and applied machine learning. We measure success by what runs reliably under real scrutiny, not what runs in a notebook.

Tell us about your hardest operational problem.

We will give you an honest assessment of whether AI solves it, what it takes to build, and what it will cost. No pitch deck, no generic demo. A technical conversation about your specific operation.

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